Whitepaper on boosting productivity in Incident Management now available at TM Forum

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2operate whitepaper @ TMF

The new whitepaper from 2operate is published at TM Forum’s website and talks about the benefit of making engineering knowledge explicit and thereby enabling computer-based incident diagnostics. Research shows that despite having access to the right data, the human brain is often biased when making complex decisions and diagnostics. Algorithms based on statistical methods – even with access to only a subset of data – tends to perform both more accurately and faster.

The whitepaper can be downloaded here.