2operate wins deal with TELE Greenland

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TELE Greenland and 2operate

2operate and TELE Greenland have signed a contract for an Operations Support System (OSS) for simplification of network operations based on 2operate’s 2solve platform.

2solve helps network operators to establish efficient work processes in customer care and network monitoring. The solution is unique by exploiting advanced algorithms to achieve automated incident diagnostics, thereby improving the overall productivity of network operations.

The contract signing took place at Mobile World Congress in Barcelona on 28th of February.

It is very important for us to find the best solutions to ensure a strong link between network operations and customer experience“, said Jonas Hasselriis, CTIO at TELE Greenland. “2operate has developed an innovative product which increases the visibility of network performance to our operations and support organisation. This matches really well to our current strategy“.

We are extremely happy to close this deal with TELE Greenland here in Barcelona and we are looking forward to the new collaboration it brings“, said Christian Ingerslev Sørensen, CEO at 2operate. “TELE Greenland has in recent years increased its focus on customers and the customer experience. We wish to help facilitate that the customers of TELE Greenland experience an excellent network quality“.

2operate and TELE Greenland has previously worked together. In 2016 they completed a joint research project for the European Space Agency, ESA, on exploiting concepts from terrestrial telecommunications in the satellite communications area.

About 2operate

2operate provides a unique Operations Support System (OSS) solution, 2solve, using smart algorithms to boost productivity in Network Assurance processes. The solution reduces incident handling time by enabling personnel in both Frontline Support and Back Office to detect and diagnose network incidents faster. 2solve achieves automated incident diagnostics on top of vendor-specific OSS data by exploiting advanced statistical algorithms and pre-configured knowledge bases.

Based in Aalborg, Denmark, 2operate has built a reputation for excellence and innovation. By working closely with its customers 2operate constantly seeks efficiency and simplicity in network operations.

About TELE Greenland

TELE Greenland A/S provides telecommunications, internet, and postal services to a population of 56,000 inhabitants spread over thousands of kilometers and great distances. Even the smallest village has radio, TV, telephony, and broadband internet.

TELE Greenland A/S has around 440 employees. The headquarter is in Nuuk and sales offices are found in all towns in Greenland.

For more information visit: www.telepost.gl.

2operate signs contract with Sint Maarten-based TelEm Group

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Barcelona, Spain – March 01, 2017 – 2operate announced today at Mobile World Congress that it has signed a contract with TelEm Group in Sint Maarten for the deployment of its award-winning 2solve solution for mobile network assurance. The contract is 2operate’s first in the Americas.

2operate has been selected by TelEm Group to provide an Operations Support System (OSS) solution based on its award-winning 2solve platform. 2solve helps mobile operators to establish efficient work processes in both network operations and customer care.

The solution is unique by using advanced algorithms for automated incident diagnostics, thereby boosting productivity, improving network quality, and securing satisfied customers.
The contract is a key milestone for 2operate since it is first in the Caribbean and Americas.

”TelEm Group is a well-established brand in the Caribbean known for integrity and high ethical standards. We are very proud to be selected by TelEm Group to contribute to their network assurance and incident management processes”, said Christian Ingerslev Sørensen, CEO of 2operate. ”This contract is a result of our ongoing endeavour to expand globally after great success in recent years in our home market in Northern Europe”.

”2operate has already demonstrated a solution to us which is unique by its user friendliness and ability to make technical data from the network available and useful to a larger part of our organization”, said Eldert Louisa, CTO of TelEm Group. ”In order to serve our customers in the best possible way, it is critical that network visibility and understanding is high. This has become even more important in recent years with the growing complexity of new technology and many new services”.

About 2operate

2operate provides a unique Operations Support System (OSS) solution, 2solve, using smart algorithms to boost productivity in Network Assurance processes. The solution reduces incident handling time by enabling personnel in both Frontline Support and Back Office to detect and diagnose network incidents faster. 2solve achieves automated incident diagnostics on top of vendor-specific OSS data by exploiting advanced statistical algorithms and pre-configured knowledge bases.
Based in Aalborg, Denmark, 2operate has built a reputation for excellence and innovation. By working closely with its customers 2operate constantly seeks efficiency and simplicity in network operations.

About Telem Group

The Sint Maarten Telecommunication Holding Group N.V. (TelEm Group) is a full service telecommunication company owned by Island Government of St. Maarten with subsidiaries in St. Maarten, the Dominical Republic and Curacao. TelEm Group delivers enhanced and expanded services, especially in mobile voice and data and broadband, to business, residential and visitor clients, locally and regionally. TelEm Group takes its Corporate responsibility very seriously and proudly plays an important role in all levels of the community through social, entertainment, educational, sporting and cultural stewardship.

For more information visit www.telemgroup.sx.

About Sint Maarten

St. Maarten is located in the Caribbean at the northern end of the Lesser Antilles. The island was first settled by the Arawaks and then discovered by Christopher Columbus on behalf of Spain in 1493. Columbus sighted the island on November 11th, the holy day of St. Martin of Tours, and so named the island after him. In 1648 St. Maarten was peacefully divided between Holland and France, and today is the smallest landmass in the world to be shared by two sovereign nations. In 1954, Sint Maarten and several other Dutch Caribbean possessions became part of the Kingdom of the Netherlands as the Netherlands Antilles. In a 2000 referendum, the citizens of Sint Maarten voted to become a self-governing country within the Kingdom of the Netherlands. The change in status became effective in October of 2010 with the dissolution of the Netherlands Antilles.


Meet our team in Barcelona!

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2operate will exhibit at Mobile World Congress in Barcelona, 27 February-2 March 2017. Meet us there for a chat about our visions for simplifying network operations. Find us at our booth in Hall 6, stand no. 6C50 (look for the “Denmark” pavilion). We look forward to meet you there!

You can pre-book a meeting by using the booking form:




2operate at Telco Seminar in Riga

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2operate participated in the annual Telco Seminar in Riga, Latvia on the 17th of November hosted by MAINSEC. The seminar brought together Baltic mobile operators, regulators as well as leading software providers and hardware manufactures for a one-day seminar focusing on planning, networking, and sharing insights about the rapid ability to respond to changes in the business environment in today’s telecommunication.


Among some of the topics were:

  • Indoor coverage solutions for multi-operator environment and enterprise networks
  • Metro cells and concealment solutions
  • Tools for automated RAN troubleshooting
  • Power supply systems
  • Industry trends

During the panel discussion titled “Mobile telecon market in the Baltic; trends and challenges, winning strategies, future options for revenue increase and cost optimization” 2operate’s CEO, Christian Ingerslev Sorensen, addressed the new approaches towards network troubleshooting by proactive incident management and implementation of the award-winning 2solve solution.

Read more about MAINSEC at: www.mainsec.eu

2operate selected as the supplier of OSS to Thales Alenia Space for its Bangabandhu satellite project

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Aalborg, Denmark – 22nd November, 2016 – 2operate announced today that it has signed a contract with Thales Alenia Space Spain to provide its award-winning Network Assurance solution, 2solve, for the Bangabandhu satellite network. Bangabandhu, named after the famous Nation’s father of Bangladesh, will be the first Bangladeshi geostationary satellite communications network and it will be operated by the Bangladesh Telecommunication Regulatory Commission (BTRC).

2operate has been selected as the supplier of an Operations Support System (OSS) component for Bangabandhu based on the award-winning 2solve platform. 2solve helps network operators to establish efficient work processes in Customer Support and Network Operations. In this project, 2solve will cover trouble ticketing, configuration management, service availability management, as well as work planning and scheduling. 2solve, the leading Network Assurance solution uses advanced algorithms to boost productivity in the network operations organization.

We are very proud of this contract. It demonstrates that 2solve has a great potential also outside traditional mobile networks.” said Lars Moltsen, Chief Science Officer and Founder of 2operate. “Thales Alenia Space has been our partner in the space industry for many years, and we are looking much forward to extending collaboration by this project.

We have worked with 2operate in a number of projects before, and it looks like there are excellent synergies between the technical skills of our teams. It will be a great pleasure for us to continue great collaboration in this new venture.” said Miguel Sempere, Program Office Manager, Thales Alenia Space Spain.

The first Bangladeshi communications satellite, Bangabandhu-1, based on Thales Alenia Space’s Spacebus 4000B2 platform, will carry 26 Ku and 14 C-band transponders in order to provide telecommunications services to remote and rural areas. These services will be provided not only in Bangladesh but also the Bay of Bengal, India, Nepal, Bhutan, Sri Lanka, the Philippines and Indonesia. According to Bangladeshi officials, the project will save money for the existing national users of satellite services, government and enterprise alike and create new services for the different types of users.

The launch is scheduled to take place in 2017, and the satellite is expected to be located at 119.1° East longitude geostationary slot.

2operate has been working in a number of ESA (European Space Agency) projects before. In 2011-2012, 2operate participated in a project named “Efficient Networking and MAC Techniques with the target of developing new, satellite-based internet services while at the same time reducing the cost of such. In 2014-2016, 2operate acted as the project manager of the “ETSACO project with the aim of identifying reusable concepts from terrestrial telecommunications, in particular Internet-of-Things (IoT), to the satellite industry.

For more information, please visit www.thalesgroup.com

PressRelease in PDF (English)
PressRelease in PDF (Danish)


2operate at CANTO 2016

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2operate recently became a member of CANTO, the regional telecoms association of the Caribbean. In early August, Christian Ingerslev Sørensen, CEO of 2operate, together with Lars Moltsen, founder and Chief Science Officer, attended the CANTO 2016 conference in beautiful San Juan, Puerto Rico.

The topic was Inspiring ICT Innovations: Building an Entrepreneurial Ecosystem through Sustainable Strategic Partnerships.


Lars Moltsen made a speech under the “Global Telecoms Trends” track, explaining how 2operate enables network operators to get access to technical knowledge about network operations from all over the world. In front of 700 attendees from 30 Caribbean and regional operators, the Chief Science Officer presented the company’s solution – 2solve, the OSS with a brain.

Read more about CANTO 2016 at this link.

Record fiscal year for 2operate

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“It has been a very satisfying and successful year for 2operate”, says Christian Ingerslev Sørensen, 2operate’s CEO, “We are working closer to our customers in Scandinavia and the Baltics while we develop our product. With a global perspective, we expect to conquer territories outside of Europe already this year”.

Aalborg, August 30, 2016 – After a general board meeting on the 23 August 2016, 2operate gladly announced a profit of DKK 2 million in the fiscal period of 2015/2016 which is the highest result so far. The company is going through a very positive period alongside establishing a new and stronger organization ready to grow globally.

2operate was established 7 years ago and it is currently experiencing a sustainable development. As a company which provides software for network troubleshooting to mobile operators, 2operate has established its competitiveness and competences in a niche market such as the OSS. The company’s financial report points out a surplus of DKK 2 million during 2015/2016 compared to DKK 347.000 from the last fiscal year. The gross profit is estimated to be DKK 4.6 million generated mainly by the current customers located in the northern part of Europe.

At Mobile World Congress (MWC) 2016 in Barcelona, 2operate presented version 3.0 of its main product 2solve. This version exploits Big Data technology in order to achieve better responding time suitable for bigger and more complex networks. Few months later, in August, version 3.1 is to be released which includes a number of new clever features.

During the previous year, 2operate has also been working in a close cooperation with the European Space Agency (ESA) on a leading project dedicated to discovering the opportunities of using satellite networks for Internet-of-things (IoT). This is the third project which certainly will open new doors for the company.

Moreover, since the beginning of 2016, the company has a new CEO, namely Christian Ingerslev Sørensen while the previous CEO and Founder Lars Moltsen became a Chief Science Officer. With solid experience in the telecom and IT, MBA and engineering degrees, Christian’s focus is on strategic and organizational improvements of 2operate.

PressRelease in PDF (English)
PressRelease in PDF (Danish)

2operate at TOSS Teleforum 2016

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Operators from small states met in Limasol, Cyprus on 18-20 May to share experiences. 2operate contributed as a sponsor and exhibitor.

Top-level delegates from network operators in many of the worlds smallest nations (less than 2 million inhabitants) were gathered in May in beautiful Cyprus for the 24th Teleforum. The leading Cypriot network operator, CYTA, hosted the event.


Topics discussed during the course of the event were:

  • New, alternative revenue opportunities such as IoT and wholesale, and how tariff changes impact subscriber behavior
  • What and when is 5G going to impact business?
  • IT infrastructure, network, data analytics, and security
  • Regulation (in particular EU)!
  • The implications of various types of ownership (government, public, private equity)

2operate, which provides its award-winning 2solve solution for efficient incident processing to members of Teleforum, has been an active contributor to this annual event since 2013.

Read more about Teleforum at this link.


The members of Teleforum

Mobile World Congress 2016 Recap

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Between February 22 and 25, 2operate exhibited at Mobile World Congress in Barcelona which had more than 100.000 attendees from 200 countries. Thanks to everyone who visited our booth to talk about network operations, smart algorithms, and the future of telecommunications.

This year, 2operate unvealed its new 2solve version 3.0, which is unique by exploiting Big Data technology, smart algorithms, and best practices reporting for better network assurance. We believe that automation will be the key to allow effective and efficient network operations in a more and more complex environment.

iot-carBarcelona hosted the biggest and best mobile industry event ever! Looking around, however, some might think that they attended a car show… Connected cars and Internet-of-Things is really happening these years, and it shows in the big halls of Mobile World Congress.



New 2solve version will exploit both Big Data technology and smart algorithms

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2solve350x350Aalborg, Denmark – February 17, 2016 – 2operate today announced that it has released version 3.0 of its groundbreaking operations automation solution. The new release of 2solve exploits state-of-the-art Big Data technology taking automated network assurance to another level. In addition, the upgrade includes a novel concept for preventive incident discovery based on standardized Key Performance Indicators.

2solve, the leading network assurance solution using advanced algorithms for boosting productivity in network operations, will stay in front when it comes to support and automation of operational processes. 2solve is known among its users for simpler user interfaces with faster response times than traditional OSS tools in the market. With the new release, extremely low response times are guaranteed independently of how much the network is scaled. The purpose is to enable larger and more complex networks, as well as for automated analytics down to low-level components in network elements and individual mobile service subscribers.

We are very proud of releasing this new 2solve version.“, said Christian Ingerslev Sørensen, CEO of 2operate. “It is crucial that we listen to current and potential customers to understand their needs and to constantly innovate our offerings. I believe that we are among the best in the market to evaluate the technological options, make the right choices to match demands, and then turn these into practical solutions.

This press release in PDF (English)

Christian Ingerslev Sørensen appointed new CEO of 2operate

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Christian Ingerslev SørensenAalborg, Denmark – February 4, 2016 – 2operate today announced that it has appointed Christian Ingerslev Sørensen as new CEO to strengthen the management team for current and future growth.

2operate, the leading innovator in network operations automation, is in a phase of strong growth and it recently announced a long-term contract with TeliaSonera on preventive mobile network assurance in Denmark, Finland and Lithuania. The company now seeks to strengthen its organization for global expansion by extending the management team.

Christian Ingerslev Sørensen will be the new CEO at 2operate with focus on strategic and organizational improvements. Christian holds a Master’s degree in Control Systems Engineering together with a Master of Business Administration which gives him the technical insight and market-oriented mindset. For more than 10 years he has been working in leading positions within management, strategy, and business development. His professional background in telecom and IT, including companies such as Sonofon (Telenor Denmark) and Bredband Nord, will bring valuable and new business insight to 2operate.

Lars Moltsen, co-founder of 2operate and Chief Executive Officer (CEO) since the company’s establishment in 2009, will take the position as Chief Science Officer (CSO) with focus on business and product innovation.

In a period of solid growth, we need to optimize our organization and bring additional competences to our management team“, said Kaj Juul-Pedersen, Chairman of the Board in 2operate. “Christian has the right profile with a great combination of technology understanding and management experience. He is a modern leader and a team player who will help the company to enter another level of maturity while maintaining its entrepreneurial spirit“.

My professional career has always been with a focus and passion on effective Network Operations“, said Christian Ingerslev Sørensen. “The focus of 2operate to optimize the utilization of staff and network resources is a key factor for success in the telecoms market today. We have a unique product, 2solve, and the recent long-term contract with TeliaSonera in three countries shows the global potential for us. I am very excited about our future“.

This press release in PDF (English)
This press release in PDF (Danish)

2operate and TeliaSonera sign long-term contract in three countries

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TeliaSonera extends collaboration with 2operate on preventive mobile network assurance using smart algorithms in Denmark, Finland, and Lithuania.

Aalborg, Denmark – January 4, 2016 – 2operate today announced that it has entered into a long-term agreement with TeliaSonera on the use of its 2solve solution for preventive network assurance in Denmark, Finland, and Lithuania. 2solve, which is unique by using smart algorithms for automated network element diagnostics, has already been deployed on all access technologies (GSM, WCDMA, and LTE) in the three countries.

The 2solve solution increases productivity of network incident handling compared to traditional OSS solutions by using advanced algorithms for automated incident troubleshooting. This reduces the time to diagnose and fix incidents, thereby increasing network uptime and quality. Moreover, the tool increases the general level of understanding of the network in both technical and nontechnical teams working in network operations and customer care. Under the new agreement, 2operate will continue developing its multi-technology, multi-vendor system to further increase the level of process automation and network understanding. Such development will have special focus on new concepts such as VoLTE, which is expected to play an important role on all markets in the coming years.

We are very proud of signing this deal with the largest service provider in the Scandinavian and
Baltic region.“, said Lars Moltsen, CEO and co-founder of 2operate. “Working together for the past
few years, we know very well the vision and demands of TeliaSonera to create value through
superior network connectivity, and we highly respect that they dare to innovate and be first in the
market with new concepts. We look forward to work on new challenges together in the coming

We want to ensure the best possible network connectivity and quality for all our customers.“,
said Henrik Kofod, CTO of Telia Danmark. “The 2solve solution is widely used in our organisation
among engineers, technical supporters, managers, and even sales people. It helps us to better
understand how the network is currently performing and to proactively discover and fix problems
before they have an impact on customers.

About 2operate

2operate simplifies Network Assurance in several countries across and outside of Europe. We have
developed an Operations Support System (OSS) solution including ‘an artificial brain’ for
automated diagnostic reasoning inspired by methodology from the medical domain. Using 2solve,
an organisation is able to advance its productivity by allowing both front and back office staff to
understand the network better. 2operate has established itself as an innovative solution provider
in the OSS and Network Assurance market. Based in Aalborg, Denmark which has been a center
of telecom innovation since the first generation of mobile communications, 2operate, together
with its customers, constantly seeks efficiency and simplicity in network operations.

For more information, please contact:

Lars Moltsen, CEO
Phone: +45 2070 4123
Email: lm@2operate.com

About TeliaSonera

TeliaSonera brings the world closer by providing leading communication services to millions of
customers every day in the Nordic and Baltic countries, Eurasia and Spain. We also own and
operate one of the world’s most extensive fiber backbones – empowering people, businesses and
societies to execute their most critical activities. The digital society is a global movement. By
being connected, people all over the world can explore, invent and share. And this is our business.
Our passion. Everything we do is about bringing the world closer through technology.

For more information, please visit: www.teliasonera.com.

This press release in PDF (English)
This press release in PDF (Danish)


Whitepaper on boosting productivity in Incident Management now available at TM Forum

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2operate whitepaper @ TMF

The new whitepaper from 2operate is published at TM Forum’s website and talks about the benefit of making engineering knowledge explicit and thereby enabling computer-based incident diagnostics. Research shows that despite having access to the right data, the human brain is often biased when making complex decisions and diagnostics. Algorithms based on statistical methods – even with access to only a subset of data – tends to perform both more accurately and faster.

The whitepaper can be downloaded here.