“It has been a very satisfying and successful year for 2operate”, says Christian Ingerslev Sørensen, 2operate’s CEO, “We are working closer to our customers in Scandinavia and the Baltics while we develop our product. With a global perspective, we expect to conquer territories outside of Europe already this year”.
Aalborg, August 30, 2016 – After a general board meeting on the 23 August 2016, 2operate gladly announced a profit of DKK 2 million in the fiscal period of 2015/2016 which is the highest result so far. The company is going through a very positive period alongside establishing a new and stronger organization ready to grow globally.
2operate was established 7 years ago and it is currently experiencing a sustainable development. As a company which provides software for network troubleshooting to mobile operators, 2operate has established its competitiveness and competences in a niche market such as the OSS. The company’s financial report points out a surplus of DKK 2 million during 2015/2016 compared to DKK 347.000 from the last fiscal year. The gross profit is estimated to be DKK 4.6 million generated mainly by the current customers located in the northern part of Europe.
At Mobile World Congress (MWC) 2016 in Barcelona, 2operate presented version 3.0 of its main product 2solve. This version exploits Big Data technology in order to achieve better responding time suitable for bigger and more complex networks. Few months later, in August, version 3.1 is to be released which includes a number of new clever features.
During the previous year, 2operate has also been working in a close cooperation with the European Space Agency (ESA) on a leading project dedicated to discovering the opportunities of using satellite networks for Internet-of-things (IoT). This is the third project which certainly will open new doors for the company.
Moreover, since the beginning of 2016, the company has a new CEO, namely Christian Ingerslev Sørensen while the previous CEO and Founder Lars Moltsen became a Chief Science Officer. With solid experience in the telecom and IT, MBA and engineering degrees, Christian’s focus is on strategic and organizational improvements of 2operate.
PressRelease in PDF (English)
PressRelease in PDF (Danish)
Operators from small states met in Limasol, Cyprus on 18-20 May to share experiences. 2operate contributed as a sponsor and exhibitor.
Top-level delegates from network operators in many of the worlds smallest nations (less than 2 million inhabitants) were gathered in May in beautiful Cyprus for the 24th Teleforum. The leading Cypriot network operator, CYTA, hosted the event.
Topics discussed during the course of the event were:
- New, alternative revenue opportunities such as IoT and wholesale, and how tariff changes impact subscriber behavior
- What and when is 5G going to impact business?
- IT infrastructure, network, data analytics, and security
- Regulation (in particular EU)!
- The implications of various types of ownership (government, public, private equity)
2operate, which provides its award-winning 2solve solution for efficient incident processing to members of Teleforum, has been an active contributor to this annual event since 2013.
Read more about Teleforum at this link.
The members of Teleforum
This whitepaper talks about the need for service providers to keep an eye on both customers and the network. Furthermore, it explains how to solve the problem of lack of network visibility to the majority of the service provider organisation. You can download the whitepaper from TM Forum’s website at this link.
Between February 22 and 25, 2operate exhibited at Mobile World Congress in Barcelona which had more than 100.000 attendees from 200 countries. Thanks to everyone who visited our booth to talk about network operations, smart algorithms, and the future of telecommunications.
This year, 2operate unvealed its new 2solve version 3.0, which is unique by exploiting Big Data technology, smart algorithms, and best practices reporting for better network assurance. We believe that automation will be the key to allow effective and efficient network operations in a more and more complex environment.
Barcelona hosted the biggest and best mobile industry event ever! Looking around, however, some might think that they attended a car show… Connected cars and Internet-of-Things is really happening these years, and it shows in the big halls of Mobile World Congress.
Aalborg, Denmark – February 17, 2016 – 2operate today announced that it has released version 3.0 of its groundbreaking operations automation solution. The new release of 2solve exploits state-of-the-art Big Data technology taking automated network assurance to another level. In addition, the upgrade includes a novel concept for preventive incident discovery based on standardized Key Performance Indicators.
2solve, the leading network assurance solution using advanced algorithms for boosting productivity in network operations, will stay in front when it comes to support and automation of operational processes. 2solve is known among its users for simpler user interfaces with faster response times than traditional OSS tools in the market. With the new release, extremely low response times are guaranteed independently of how much the network is scaled. The purpose is to enable larger and more complex networks, as well as for automated analytics down to low-level components in network elements and individual mobile service subscribers.
“We are very proud of releasing this new 2solve version.“, said Christian Ingerslev Sørensen, CEO of 2operate. “It is crucial that we listen to current and potential customers to understand their needs and to constantly innovate our offerings. I believe that we are among the best in the market to evaluate the technological options, make the right choices to match demands, and then turn these into practical solutions.”
This press release in PDF (English)
Aalborg, Denmark – February 4, 2016 – 2operate today announced that it has appointed Christian Ingerslev Sørensen as new CEO to strengthen the management team for current and future growth.
2operate, the leading innovator in network operations automation, is in a phase of strong growth and it recently announced a long-term contract with TeliaSonera on preventive mobile network assurance in Denmark, Finland and Lithuania. The company now seeks to strengthen its organization for global expansion by extending the management team.
Christian Ingerslev Sørensen will be the new CEO at 2operate with focus on strategic and organizational improvements. Christian holds a Master’s degree in Control Systems Engineering together with a Master of Business Administration which gives him the technical insight and market-oriented mindset. For more than 10 years he has been working in leading positions within management, strategy, and business development. His professional background in telecom and IT, including companies such as Sonofon (Telenor Denmark) and Bredband Nord, will bring valuable and new business insight to 2operate.
Lars Moltsen, co-founder of 2operate and Chief Executive Officer (CEO) since the company’s establishment in 2009, will take the position as Chief Science Officer (CSO) with focus on business and product innovation.
“In a period of solid growth, we need to optimize our organization and bring additional competences to our management team“, said Kaj Juul-Pedersen, Chairman of the Board in 2operate. “Christian has the right profile with a great combination of technology understanding and management experience. He is a modern leader and a team player who will help the company to enter another level of maturity while maintaining its entrepreneurial spirit“.
“My professional career has always been with a focus and passion on effective Network Operations“, said Christian Ingerslev Sørensen. “The focus of 2operate to optimize the utilization of staff and network resources is a key factor for success in the telecoms market today. We have a unique product, 2solve, and the recent long-term contract with TeliaSonera in three countries shows the global potential for us. I am very excited about our future“.
This press release in PDF (English)
This press release in PDF (Danish)
TeliaSonera extends collaboration with 2operate on preventive mobile network assurance using smart algorithms in Denmark, Finland, and Lithuania.
Aalborg, Denmark – January 4, 2016 – 2operate today announced that it has entered into a long-term agreement with TeliaSonera on the use of its 2solve solution for preventive network assurance in Denmark, Finland, and Lithuania. 2solve, which is unique by using smart algorithms for automated network element diagnostics, has already been deployed on all access technologies (GSM, WCDMA, and LTE) in the three countries.
The 2solve solution increases productivity of network incident handling compared to traditional OSS solutions by using advanced algorithms for automated incident troubleshooting. This reduces the time to diagnose and fix incidents, thereby increasing network uptime and quality. Moreover, the tool increases the general level of understanding of the network in both technical and nontechnical teams working in network operations and customer care. Under the new agreement, 2operate will continue developing its multi-technology, multi-vendor system to further increase the level of process automation and network understanding. Such development will have special focus on new concepts such as VoLTE, which is expected to play an important role on all markets in the coming years.
“We are very proud of signing this deal with the largest service provider in the Scandinavian and
Baltic region.“, said Lars Moltsen, CEO and co-founder of 2operate. “Working together for the past
few years, we know very well the vision and demands of TeliaSonera to create value through
superior network connectivity, and we highly respect that they dare to innovate and be first in the
market with new concepts. We look forward to work on new challenges together in the coming
“We want to ensure the best possible network connectivity and quality for all our customers.“,
said Henrik Kofod, CTO of Telia Danmark. “The 2solve solution is widely used in our organisation
among engineers, technical supporters, managers, and even sales people. It helps us to better
understand how the network is currently performing and to proactively discover and fix problems
before they have an impact on customers.”
2operate simplifies Network Assurance in several countries across and outside of Europe. We have
developed an Operations Support System (OSS) solution including ‘an artificial brain’ for
automated diagnostic reasoning inspired by methodology from the medical domain. Using 2solve,
an organisation is able to advance its productivity by allowing both front and back office staff to
understand the network better. 2operate has established itself as an innovative solution provider
in the OSS and Network Assurance market. Based in Aalborg, Denmark which has been a center
of telecom innovation since the first generation of mobile communications, 2operate, together
with its customers, constantly seeks efficiency and simplicity in network operations.
For more information, please contact:
Lars Moltsen, CEO
Phone: +45 2070 4123
TeliaSonera brings the world closer by providing leading communication services to millions of
customers every day in the Nordic and Baltic countries, Eurasia and Spain. We also own and
operate one of the world’s most extensive fiber backbones – empowering people, businesses and
societies to execute their most critical activities. The digital society is a global movement. By
being connected, people all over the world can explore, invent and share. And this is our business.
Our passion. Everything we do is about bringing the world closer through technology.
For more information, please visit: www.teliasonera.com.
This press release in PDF (English)
This press release in PDF (Danish)
2operate will be exhibiting at Mobile World Congress in Barcelona, Spain, on February 22-25. We hope to meet you there at our booth in Hall 6, stand no. 6C50 (at the “Denmark” pavilion).
To pre-book a meeting, please use the booking form:
The new whitepaper from 2operate is published at TM Forum’s website and talks about the benefit of making engineering knowledge explicit and thereby enabling computer-based incident diagnostics. Research shows that despite having access to the right data, the human brain is often biased when making complex decisions and diagnostics. Algorithms based on statistical methods – even with access to only a subset of data – tends to perform both more accurately and faster.
The whitepaper can be downloaded here.
FT and 2operate signs the contract in Barcelona
Mobile World Congress, Barcelona, 4 Marts, 2015 – In front of 2operate’s stand at Mobile World Congress in Barcelona, Kristian Davidsen – the CEO of Faroese Tele – signed an order for the new 2solve Customer Information solution to allow for subscribers to assess network status directly at a web page.
“In Faroese Tele we have great focus on the customer. This extension to our current 2solve setup will increase the level of information about the network, and the customer will be able to report experience back to us.” said Kristian Davidsen.
“This new feature to our 2solve platform is a very exciting way of exploiting the data which is already available on the network.” said Lars Moltsen, CEO at 2operate. “2operate wants to continue developing its offerings. We believe this is best done in collaboration with our customers, and we have great experiences with collaboration with Faroese Tele over the past years.”
About Faroese Tele
Faroese Telecom is the incumbent telco of the Faroe Islands, established by an act of the Faroese Parliament in 1906. In 1998, Faroese Telecom was re-organized as a limited liability corporation with the government of the Faroe Islands as the sole shareholder. Following swift liberalization of the market beginning in 1997, privatization initiatives are underway. Faroese Telecom is the leading provider of ICT services covering traditional telecommunications as well as digital terrestrial television in the Faroe Islands.
Faroese Telecom is headquartered in Tórshavn, the capital of the Faroe Islands, and has branch offices located throughout the country. The company employs 190+ highly trained staff with international experience.
Read more at: www.ft.fo
2operate will be exhibiting at Mobile World Congress in Barcelona, Spain from March 2-5. We are looking forward to meeting you there at our booth in Hall 6, stand no. 6C50 (at the “Denmark” pavilion).
To pre-book a meeting, please send an email to email@example.com with suggested timeslot(s) and your preferred place to meet (if other than our stand).
2operate will lead an ESA project to bring new innovation to satcom
Aalborg, Denmark, 16 October, 2014 – 2operate, Thales Alenia Space España, and TELE Greenland today announced that they have signed a contract with the European Space Agency (ESA) for a project to bring relevant technology, standards, and concepts from terrestrial mobile telecommunications to satellite-based telecommunications. The project was officially kicked off on 1 October when experts from the three consortium members presented initial ideas at ESA’s premises near Amsterdam in the Netherlands.
Satcom is expected to play a significant niche role in securing global coverage and certain broadcasting services in future telecommunications systems. Due to its smaller size of satcom compared to terrestrial telecoms, however, the amount of brain power spent in developing concepts and technology is limited. The new project will ensure that relevant research and innovation from terrestrial mobile communications is adopted by the satcom industry. The consortium will systematically screen terrestrial telecommunications for opportunities where satcom will benefit, including preparations of roadmaps and actions on how to make it happen.
“We are very proud as a consortium to be selected by ESA to execute this project where we know that competition was tough.” said Lars Moltsen, CEO at 2operate. “The three partners together provide a strong mix of insight and experience in both terrestrial and satellite-based telecommunications, spanning operations as well as development of hardware and software. Our focus in the project is to reduce the cost of each transmitted bit in a satcom system by exploiting available concepts and technology faster. We hope that this will help enabling more people around the World to take advantage of basic and advanced telecommunications services“.
The new project will be the first time TELE Greenland is assigned a contract with ESA, whereas it will be the third time 2operate works in an ESA project. It will be first time, however, that 2operate will lead a project of this size. Thales Alenia Space has a long track record of collaboration with ESA.
This press release in PDF (English)
This press release in PDF (Danish)
On 28-30 May, Gibtelecom hosted the 22nd Teleforum for Telecom Operators of Small States (TOSS) in Gibraltar at the Caleta hotel. Top executives met to discuss opportunities and challenges in an ever changing market.
In an industry where technology and competition changes in an accellerating pace, it is important to sometimes step back and review strategies and direction. Teleforum allows top executives from member organisations to do so together with non-competitors who are facing the exact same challenges. Among the topics discussed by the delegates were:
- new opportunities and challenges such as M2M and OTT,
- operational efficiency and the future-proof organisation,
- monetizing technological development such as 4G and cloud,
- fraud and security issues, and
- matters related to regulation.
2operate contributed to this year’s Teleforum by presenting a case on how the incident management process had been improved at Faroese Tele, one of the Teleforum member organisations.
A short online article on Teleforum can be found here.
London, 14 May, 2014 – Leading Latvian operator, LMT, and Danish OSS supplier, 2operate, received innovation award from Global Telecoms Business.
At the annual GTB Innovation Summit held Wednesday night at the Sheraton Park Lane Hotel in central London, Latvian service provider, LMT, and Danish network management software specialist, 2operate, were announced as winners of one of the Global Telecoms Business (GTB) innovation awards in the wireless network infrastructure category. The award was given to the two winners for their joint project on Process Improvement in Customer Care using Artificial Intelligence which was completed in 2013.
“It was a pleasant surprise for us to receive this award.” said Aigars Benders, Technical Director in LMT. “The solution that came out of the project with 2operate is very supportive to our internal processes. We always aim to be best in providing great customer experience and this project was a step in that direction.”
“We are very happy and proud to receive this prestigious award from Global Telecoms Business.” said Lars Moltsen, CEO at 2operate. “LMT has some really dedicated people with a combined customer and network focus working in a number of teams in their Customer Care organization. The project we did together was very successful in securing great collaboration between different team members. Advanced technology for automated reasoning was applied to increase the level of network understanding. When everybody has a better view of the network, the organization as a whole is more efficient.”
With more than 1 million subscribers, widest network and biggest turnover, LMT is the leading mobile operator in Latvia offering a range of high-quality and value added services and the widest network coverage. LMT’s mobile communication network covers more than 99% of the territory of Latvia, and LMT was first to provide mobile 4G in the country. Today, more than 50% of the Latvian population is able to enjoy mobile 4G from LMT.
2operate is Europe’s most innovative OSS provider, according to market research by leading analyst firm, Frost & Sullivan. 2operate provides the most user friendly OSS tool in the market today. User friendliness is partly achieved by using automated network element diagnostics based on advanced mathematics. Automated diagnostics means that non-technical staff gets an understanding of raw data which otherwise requires an engineering background. Technical staff also benefit, since automation helps determining the root cause of problems much faster than with traditional OSS tools.
2operate is based in Aalborg, Denmark. It was founded in 2009 by a team of experienced telecom executives and software experts to commercialize IPR developed under two European research projects on network automation. 2operate builds upon a strong combination of core technical skills and telecommunications business processes understanding. The company mission statement is “Simplifying Troubleshooting” which clearly states how its solutions differentiate.
2operate is Europe’s Most Innovative OSS provider according to recent research by Frost & Sullivan. Visit our stand in Barcelona to learn why!
2operate is unique by placing (human) knowledge about service/network troubleshooting in structured knowledge bases. These are provided as part of our 2solve solutions, which exploits advanced mathematics for executing automated diagnostic reasoning based on the knowledge bases.
Meet us in Hall 6, Stand 6C50
2operate will exhibit in Hall 6 as part of the Danish pavillion. Book a meeting in advance: Send an email to firstname.lastname@example.org.
Re-active and Pro-active Incident Management
2solve is a revolution to Performance and Fault management processes: By having automated diagnostics combining evidence from alarms and performance data, you do not need to wait for the right technical expert. Non-experts can quickly screen incidents and dispatch to the right owner in seconds – or tickets can be created automatically and assigned to the right technical unit.
This can be used in both re-active troubleshooting where the incident is dicovered from customer complaints, or even better, it strengthens pro-active troubleshooting where incidents are discovered through automated, periodic screening of all network elements. Automated diagnostics means that troubleshooting is faster, and the incident will often be resolved before customers experience any problem.
2operate is a young, fast-growing company serving mobile operators with simplified troubleshooting by use of our award-winning 2solve solutions. The tool belongs to the area of OSS/CEM, but is special by having its own “brain” providing automated diagnostic reasoning, such that it may be used by staff that would traditionally not look into technical data from the OSS. 2solve makes it possible to reduce time, resources and cost of incident management by up to 75% and at the same time increase customer satisfaction and hence improve churn rates. Commitment and dedication are key words for 2operate as this is the way we want to continue adding value to our customers.