2017 March

Focus on Network Operations productivity in Barcelona

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2operate exhibited again this year at Mobile World Congress, 27 February – 2 March. Having 108,000 delegates, it became the biggest Mobile World Congress ever. 2operate presented and demonstrated its solutions for Network Operations productivity improvements, and based on the amount of visitors, it seems that this area is getting more and more attention. It is clear that the industry is maturing these years and increasing network complexity demands better tools for network monitoring.

2operate welcomes two new customers

2operate signed contracts with two new customers during the event. Sint Maarten-based TelEm Group and TELE Greenland both decided that timing was right to increase network visibility. More about these new contracts are found in earlier posts.

2operate wins deal with TELE Greenland

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TELE Greenland and 2operate

2operate and TELE Greenland have signed a contract for an Operations Support System (OSS) for simplification of network operations based on 2operate’s 2solve platform.

2solve helps network operators to establish efficient work processes in customer care and network monitoring. The solution is unique by exploiting advanced algorithms to achieve automated incident diagnostics, thereby improving the overall productivity of network operations.

The contract signing took place at Mobile World Congress in Barcelona on 28th of February.

It is very important for us to find the best solutions to ensure a strong link between network operations and customer experience“, said Jonas Hasselriis, CTIO at TELE Greenland. “2operate has developed an innovative product which increases the visibility of network performance to our operations and support organisation. This matches really well to our current strategy“.

We are extremely happy to close this deal with TELE Greenland here in Barcelona and we are looking forward to the new collaboration it brings“, said Christian Ingerslev Sørensen, CEO at 2operate. “TELE Greenland has in recent years increased its focus on customers and the customer experience. We wish to help facilitate that the customers of TELE Greenland experience an excellent network quality“.

2operate and TELE Greenland has previously worked together. In 2016 they completed a joint research project for the European Space Agency, ESA, on exploiting concepts from terrestrial telecommunications in the satellite communications area.

About 2operate

2operate provides a unique Operations Support System (OSS) solution, 2solve, using smart algorithms to boost productivity in Network Assurance processes. The solution reduces incident handling time by enabling personnel in both Frontline Support and Back Office to detect and diagnose network incidents faster. 2solve achieves automated incident diagnostics on top of vendor-specific OSS data by exploiting advanced statistical algorithms and pre-configured knowledge bases.

Based in Aalborg, Denmark, 2operate has built a reputation for excellence and innovation. By working closely with its customers 2operate constantly seeks efficiency and simplicity in network operations.

About TELE Greenland

TELE Greenland A/S provides telecommunications, internet, and postal services to a population of 56,000 inhabitants spread over thousands of kilometers and great distances. Even the smallest village has radio, TV, telephony, and broadband internet.

TELE Greenland A/S has around 440 employees. The headquarter is in Nuuk and sales offices are found in all towns in Greenland.

For more information visit: www.telepost.gl.

2operate signs contract with Sint Maarten-based TelEm Group

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telem3

Barcelona, Spain – March 01, 2017 – 2operate announced today at Mobile World Congress that it has signed a contract with TelEm Group in Sint Maarten for the deployment of its award-winning 2solve solution for mobile network assurance. The contract is 2operate’s first in the Americas.

2operate has been selected by TelEm Group to provide an Operations Support System (OSS) solution based on its award-winning 2solve platform. 2solve helps mobile operators to establish efficient work processes in both network operations and customer care.

The solution is unique by using advanced algorithms for automated incident diagnostics, thereby boosting productivity, improving network quality, and securing satisfied customers.
The contract is a key milestone for 2operate since it is first in the Caribbean and Americas.

”TelEm Group is a well-established brand in the Caribbean known for integrity and high ethical standards. We are very proud to be selected by TelEm Group to contribute to their network assurance and incident management processes”, said Christian Ingerslev Sørensen, CEO of 2operate. ”This contract is a result of our ongoing endeavour to expand globally after great success in recent years in our home market in Northern Europe”.

”2operate has already demonstrated a solution to us which is unique by its user friendliness and ability to make technical data from the network available and useful to a larger part of our organization”, said Eldert Louisa, CTO of TelEm Group. ”In order to serve our customers in the best possible way, it is critical that network visibility and understanding is high. This has become even more important in recent years with the growing complexity of new technology and many new services”.

About 2operate

2operate provides a unique Operations Support System (OSS) solution, 2solve, using smart algorithms to boost productivity in Network Assurance processes. The solution reduces incident handling time by enabling personnel in both Frontline Support and Back Office to detect and diagnose network incidents faster. 2solve achieves automated incident diagnostics on top of vendor-specific OSS data by exploiting advanced statistical algorithms and pre-configured knowledge bases.
Based in Aalborg, Denmark, 2operate has built a reputation for excellence and innovation. By working closely with its customers 2operate constantly seeks efficiency and simplicity in network operations.

About Telem Group

The Sint Maarten Telecommunication Holding Group N.V. (TelEm Group) is a full service telecommunication company owned by Island Government of St. Maarten with subsidiaries in St. Maarten, the Dominical Republic and Curacao. TelEm Group delivers enhanced and expanded services, especially in mobile voice and data and broadband, to business, residential and visitor clients, locally and regionally. TelEm Group takes its Corporate responsibility very seriously and proudly plays an important role in all levels of the community through social, entertainment, educational, sporting and cultural stewardship.

For more information visit www.telemgroup.sx.

About Sint Maarten

St. Maarten is located in the Caribbean at the northern end of the Lesser Antilles. The island was first settled by the Arawaks and then discovered by Christopher Columbus on behalf of Spain in 1493. Columbus sighted the island on November 11th, the holy day of St. Martin of Tours, and so named the island after him. In 1648 St. Maarten was peacefully divided between Holland and France, and today is the smallest landmass in the world to be shared by two sovereign nations. In 1954, Sint Maarten and several other Dutch Caribbean possessions became part of the Kingdom of the Netherlands as the Netherlands Antilles. In a 2000 referendum, the citizens of Sint Maarten voted to become a self-governing country within the Kingdom of the Netherlands. The change in status became effective in October of 2010 with the dissolution of the Netherlands Antilles.

 

Watch Online Demonstration of 2solve