2operate is Europe’s Most Innovative OSS provider according to recent research by Frost & Sullivan. Visit our stand in Barcelona to learn why!
2operate is unique by placing (human) knowledge about service/network troubleshooting in structured knowledge bases. These are provided as part of our 2solve solutions, which exploits advanced mathematics for executing automated diagnostic reasoning based on the knowledge bases.
Meet us in Hall 6, Stand 6C50
2operate will exhibit in Hall 6 as part of the Danish pavillion. Book a meeting in advance: Send an email to firstname.lastname@example.org.
Re-active and Pro-active Incident Management
2solve is a revolution to Performance and Fault management processes: By having automated diagnostics combining evidence from alarms and performance data, you do not need to wait for the right technical expert. Non-experts can quickly screen incidents and dispatch to the right owner in seconds – or tickets can be created automatically and assigned to the right technical unit.
This can be used in both re-active troubleshooting where the incident is dicovered from customer complaints, or even better, it strengthens pro-active troubleshooting where incidents are discovered through automated, periodic screening of all network elements. Automated diagnostics means that troubleshooting is faster, and the incident will often be resolved before customers experience any problem.
2operate is a young, fast-growing company serving mobile operators with simplified troubleshooting by use of our award-winning 2solve solutions. The tool belongs to the area of OSS/CEM, but is special by having its own “brain” providing automated diagnostic reasoning, such that it may be used by staff that would traditionally not look into technical data from the OSS. 2solve makes it possible to reduce time, resources and cost of incident management by up to 75% and at the same time increase customer satisfaction and hence improve churn rates. Commitment and dedication are key words for 2operate as this is the way we want to continue adding value to our customers.