2014 January

Meet 2operate at the GSMA Mobile World Congress

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2operate is Europe’s Most Innovative OSS provider according to recent research by Frost & Sullivan. Visit our stand in Barcelona to learn why!

2operate is unique by placing (human) knowledge about service/network troubleshooting in structured knowledge bases. These are provided as part of our 2solve solutions, which exploits advanced mathematics for executing automated diagnostic reasoning based on the knowledge bases.

map_halfMeet us in Hall 6, Stand 6C50

2operate will exhibit in Hall 6 as part of the Danish pavillion. Book a meeting in advance: Send an email to mwc14@2operate.com.

Re-active and Pro-active Incident Management

2solve is a revolution to Performance and Fault management processes: By having automated diagnostics combining evidence from alarms and performance data, you do not need to wait for the right technical expert. Non-experts can quickly screen incidents and dispatch to the right owner in seconds – or tickets can be created automatically and assigned to the right technical unit.

This can be used in both re-active troubleshooting where the incident is dicovered from customer complaints, or even better, it strengthens pro-active troubleshooting where incidents are discovered through automated, periodic screening of all network elements. Automated diagnostics means that troubleshooting is faster, and the incident will often be resolved before customers experience any problem.

About 2operate

2operate is a young, fast-growing company serving mobile operators with simplified troubleshooting by use of our award-winning 2solve solutions. The tool belongs to the area of OSS/CEM, but is special by having its own “brain” providing automated diagnostic reasoning, such that it may be used by staff that would traditionally not look into technical data from the OSS. 2solve makes it possible to reduce time, resources and cost of incident management by up to 75% and at the same time increase customer satisfaction and hence improve churn rates. Commitment and dedication are key words for 2operate as this is the way we want to continue adding value to our customers.

2operate Featured in New VanillaPlus on CEM

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Make sure to read the new CEM issue of VanillaPlus where 2operate’s CEO, Lars Moltsen, talks about mixing network-centric and customer-centric processes.

Traditionally, network quality has been ensured through strong, network-centric processes. In recent years, Big Data technology has allowed for better Customer Experience monitoring. But just because you have a new left eye available, you should not forget about the old right one!: The way forward to achieving efficient incident management is holistic, rock-solid processes making use of combined subscriber-centric and network-centric data.

2solve is 2operate’s system for proactive incident discovery and simplification of the troubleshooting process. The system exploits advanced mathematics originally developed for medical diagnostic purposes for process automation. This enables non-technical staff to verify or classify incidents and involve the right technical specialist much faster.

A PDF version of the issue is available at this link.

Watch Online Demonstration of 2solve